Documentation & Instructional Design

Since 1995, Walker Automated Services has developed and delivered top-quality documentation and training services to a wide array of clients. Our clients include top commercial, technology and financial concerns, many of them Fortune 500 corporations, as well as an array of public sector organizations.

Documentation is frequently the last thing that a project manager or product designer thinks about. Over and over again, the assumption is that an application or product is self-explanatory and needs no further elaboration. However, once users begin to provide feedback to the contrary, the need for documentation or training of some kind becomes painfully evident. A product's usability, acceptance, not to mention marketability, often depends on the ease with which users can learn to use the product. Quality documentation and training fosters the development of in-depth user understanding and consequently enhances the user's comfort level with the application or product. This in turn translates into ready acceptance and use.

We are able to assist your organization develop quality documentation in a variety of forms, including hardcopy, online documents, online help, and web sites. Strong documentation is the key to your product utility, effectiveness, and general quality.

Our documentation is distinguished by its adherence to industry standard Information Mapping protocols. Documentation is frequently designed with the features of the product in mind rather than the needs of the humans who will be using it. When a document concentrates on the product's features rather than the human, it fails to convey the proper information and is generally difficult to use. A good document is one that addresses the needs of the user, making the product easy to learn. We apply user-centered techniques to all of the hardware and software documentation and training materials that we develop.

Our instructional design methods are based in the ADDIE approach to a learners development.

1. Analysis
2. Design
3. Development
4. Implementation or Delivery
5. Evaluation